Python Job: Application Support Engineers

• If local to Sydney- Hybrid setup (1x day in ofc) / 100% WFH if outside of Sydney
• 12 months contract (potential perm conversion)
• Up to $460-540/day (incl. super + laptop + training)

Start the New Year with a bang & elevate your Tech career by joining one of the World's leading Cloud Software company & being a key contributor to one of their various Tech Support teams.

Our client is expanding & changing the way people work. They help modern enterprises operate faster and become more scalable than ever before.

We have placed several contractors already & are looking to hire additional Mid-level and Senior Technical Support Engineers who will be responsible for managing and resolving the most challenging issues and the escalation for the customer and provide technical guidance in addressing their business needs.

You will be the voice of the customer into the client's product and development teams for product feedback and improvements. You will also play an integral role in building knowledge and be part of strategic initiatives for process improvements.

What you'll be doing:

• Working with customers directly to manage and resolve challenging issues for the client’s partners and customers.
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the client software and platform.
• Gain an understanding of the ITSM platform and all core functionality.
• Analyse data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.

What skills you’ll bring to the team:

Must Haves:

Should be able to implement, maintain, or provide support in the following core competency areas:

• Up to 3-5+ years of strong Customer Facing Application Support/Technical Support experience (preferably web based products or e-commerce)
• Strong analytical skills & ability to troubleshoot difficult technical issues with ease and complexity
• Well versed in analysing log files and standard debugging concept.
• Excellent client/ customer management skills

Nice to Haves:

Preferably should have the ability to implement, maintain, or provide support in at least 2 or 3 more of the following areas:

• Experienced with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Good Experience with Relational databases (e.g. MySQL or Oracle)
• Experience using Linux, Unix OR Microsoft Server
• Strong working knowledge on Network infrastructure
• Experience with Email Infrastructure (e.g. Exchange, Office 365, Postfix)
• Good knowledge on LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)
• Knowledge on Web Services (consuming or providing) (SOAP, REST)
• Knowledge of cloud technologies
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Knowledge of the components in a web applications stack

What awaits you:

You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.

• Please Note:

All candidates Must be local to AU & will need to be Perm Residents or Citizens (for Perm conversion)

Who we are:

Real Time has been Australia's leading Tech Recruitment agency for 30 years, partnering with only the most exciting clients & projects in Australia!

https://www.realtimeaustralia.com/

APPLY below or email [email protected] and we'll be in touch with you right away!